Privacy Policy

1. Introduction

Augment AI Labs Corporation ("Company," "we," "us," or "our") operates WorkforceNexus ("Service"), a workforce management platform for IT consulting and staffing firms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using WorkforceNexus, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, phone number, and password when you create an account.
• Employee Data: Information about employees managed through our platform, including names, contact details, employment details, and work authorization status.
• Vendor Information: Business contact information for vendors and clients your organization works with.
• Financial Information: Invoice details, billing addresses, and payment terms.
• Documents: Files you upload to the platform such as timesheets, contracts, and other business documents.

2.2 Information Collected Automatically

• Usage Data: Information about how you access and use the Service, including IP address, browser type, pages visited, and time spent.
• Device Information: Information about the device you use to access our Service.

2.3 Financial Data via Third-Party Services

We use Plaid Inc. ("Plaid") to connect to your business bank accounts for payment reconciliation purposes. When you connect your bank account through Plaid:

• Plaid collects your bank login credentials, account information, and transaction data.
• We receive transaction data from Plaid solely to match incoming payments against outstanding invoices.
• We do not store your bank login credentials.
• We do not permanently store transaction data; we only scan it to identify payment matches.
• Your use of Plaid is also subject to the Plaid End User Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative notifications, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Match bank transactions with invoices for payment reconciliation
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, email delivery, payment processing).
• Plaid: Bank account and transaction data is shared with Plaid to enable payment reconciliation features.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: For any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of data at rest
• Role-based access controls
• Regular security assessments
• Secure cloud infrastructure (AWS)

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction data from Plaid is not permanently stored and is only processed in real-time for payment matching purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a portable copy of your data.
• Opt-out: Opt out of certain data processing activities.

To exercise these rights, please contact us at privacy@augmentailabs.com.

8. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA). You have the right to request disclosure of information we collect, request deletion of your information, and opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: